VIVO supports people across Bundaberg and Wide Bay who benefit from consistent, individualised support — with particular experience around psychosocial disability, mental health and more complex support needs.
Two people with the same diagnosis can need completely different support. That's why VIVO looks beyond a label and considers the person, the support being requested and the wider picture around them.
Good support starts by understanding what helps the person feel comfortable, what they're working toward, what has or hasn't worked before and whether VIVO is genuinely the right fit.
Preferences, communication, routines, strengths and goals.
What practical support is being requested and what good support should look like.
Relevant professionals, strategies, existing supports and important context.
Whether the support sits appropriately within our current role, experience and capacity.
Autistic and neurodivergent people can have very different strengths, preferences and support needs. VIVO takes time to understand the individual rather than assuming a diagnosis tells us how support should look.
Depending on the person and agreed service, support may focus on everyday routines, communication preferences, community participation, appointments, building practical skills and developing greater independence.
VIVO can support people with intellectual disability with practical areas of everyday life while keeping choice, participation and independence at the centre of the support relationship.
The level and type of assistance is individual. The aim is not to take over tasks unnecessarily, but to provide the right level of support for the person to participate in their life and work toward their own goals.
Some people need more than someone simply arriving for a shift. Their support may require greater preparation, consistency, awareness of individual strategies and communication with the wider support network.
VIVO considers complex-support enquiries individually so we're clear about the person's needs and whether those needs sit within our current capability.
Understand relevant information, routines, risks and agreed support strategies.
Provide consistent direct support within the agreed role and service scope.
Document objectively and communicate appropriately with relevant professionals.
VIVO may consider support for people who display behaviours of concern where the requested direct support sits within our current capability, role and applicable requirements.
Our focus is on respectful, consistent disability support: understanding the person, relevant routines and known strategies, maintaining clear communication and working appropriately alongside the participant's wider support team.
VIVO is not limited to the diagnoses named on this page. People can share a diagnosis and still need completely different support, while people with different disabilities may need similar practical assistance in everyday life.
If you're looking for consistent one-to-one disability support, tell us about the person, their goals and the support being requested. We'll consider the enquiry individually and give you a straightforward answer about fit, capacity and capability.
Across different diagnoses and support needs, VIVO focuses on a few things that make direct support work better in everyday life.
Familiar support, clearer expectations and relationships that have time to develop.
Understanding preferences, communication, routines, strengths and what matters to the individual.
Supporting participation and skill development rather than automatically taking over.
Appropriate collaboration with Support Coordinators, Recovery Coaches, allied health and other relevant professionals.
Useful, objective support documentation and communication where relevant to the person's supports.
A straightforward assessment of whether the requested support sits within VIVO's capability and capacity.
For some participants, frequent changes in support workers can make it harder to build trust, maintain routines and feel comfortable with support.
VIVO values familiar support relationships wherever possible, clear expectations around who is providing support and taking the time to learn the person's routines, preferences and goals.
Some participants work with Behaviour Support Practitioners, Occupational Therapists, Support Coordinators and other professionals. Where appropriate, VIVO can help direct support remain informed by relevant participant-specific strategies and professional recommendations within our role, capability and applicable requirements.
Understand the participant and relevant information provided by the wider team.
Follow relevant participant-specific strategies within the agreed support role.
Keep useful, objective support documentation where relevant.
Share relevant information appropriately with the participant's wider team.
The exact support looks different for every person. These are examples of the practical areas VIVO may support with depending on the participant and agreed service.
Support around structure, everyday tasks and maintaining routines that work for the person.
Getting out, staying connected and participating in meaningful community life.
Practical support that encourages confidence, capability and greater independence.
Support to attend appointments and navigate everyday commitments where appropriate.
Keeping support connected to what the participant wants to build, maintain or achieve.
Familiar support, clearer expectations and relationships that can develop over time.
If the person's needs sit outside our current capability or VIVO isn't the right fit, we'll say so. We'd rather be straightforward at intake than accept support we shouldn't.
Share the support being requested and the important context around the participant.
We clarify needs, goals, location, requested hours and relevant information.
VIVO gives a straightforward answer about current capability and suitability.
If it's a good fit, we move into introduction, preparation and commencement of support.
Whether you're looking for support for yourself, a family member or someone you work with professionally, start with a conversation about what the person actually needs.